Edwards Employment Solutions Ltd are an award-winning, independent recruiter who support ‘employers of choice’ across the East Midlands and Yorkshire. We partner with a wide range of companies within the Call & Contact Centre sector, bringing excellent career opportunities to YOU!
We are currently recruiting for a Call Centre Team Manager, to join the team at our client, based in Sheffield.
They are a long established business who are a leading supplier of customer acquisition and customer experience services.
The role of Call Centre Team Manager is a permanent vacancy. You will be a direct employee, from day one.
Job Details
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£25,000 per annum
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Pay progression plan
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Full time - 40 hours a week
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Need to be flexible Monday to Friday 8am to 6pm
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Modern City Centre location
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Office based role
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Career progression
The Role – Call Centre Team Manager
As a Call Centre Team Manager, you will be responsible for:
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Motivating a team of Call Centre Agents who are making outbound sales calls
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Delivering daily briefs
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Liaising with the client, providing reports
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Performance Management of your team
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Personal development of team
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Ongoing coaching and training of team
All About YOU!
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You must be hard working, self-motivated and dedicated
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You must be able to demonstrate excellent communication skills (verbal and written)
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You must have great IT skills as within this role you will be supporting staff using multiple systems.
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Excellent spelling and grammar
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Have great analytical skills and attention to detail
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Have the ability to motivate a Team to achieve all relevant KPI’s and sales targets
Must have:
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Team management or supervisory experience
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Call & Contact Centre experience
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A flexible outlook to work
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A hunger for generating sales and revenue!
If you are a Call Centre Team Manager, and looking to start a new role ASAP with a great organisation, then look no further!
Contact us today!
Call 01143 869226 and ask to speak to The Call & Contact Centre team, or apply today with a current CV and we will call you back.
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