Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield.
This is a fantastic role of Call Handler/Administrator for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.
Working within a small team and reporting to a Team Manager, your duties as a Call Handler/Administrator will include:
Salary details & package
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£11.44 per hour
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Part-Time Hours - Wed, Thur, Fri, & Sat
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Business opening hours are; Mon – Fri 8am to 6pm, Sat 9am-4pm.
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Free onsite parking
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28 days annual leave (inclusive of bank holidays)
The Role – Call Handler/Administrator
As a Call Handler/Administrator , you will be responsible for….
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Providing and answering service to a varied range of clients in multiple sectors
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Taking accurate details for call backs
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Booking appointments for customers
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Typing accurate information
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Using Live Chat
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Updating social media
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A variety of ad-hoc Admin tasks
To be successful in this role for Call Handler/Administrator you must have:
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Good interpersonal and communications skills
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Excellent telephone manner
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Excellent customer service skills
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Ability to deliver tasks to tight deadlines.
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Ability to complete admin tasks accurately and follow instructions.
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Confidence and ability to establish effective working relationships both internally and externally.
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Ability to work on your own initiative.
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Ability to multitask in a fast-paced high-volume environment
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Ability to work in a pressurised environment.
Do you feel you match the criteria? Contact us today!
Please apply today with a current CV, or call the office for a chat about your suitability on 01246 886366.